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Retail Supply Chain lesson

Fill rate and service level

Fill rate compares units shipped with units ordered.

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About 5–10 minutes · no sign-up needed

The idea

Fill rate compares units shipped with units ordered:

Formulas

Shipped ÷ Ordered × 100

Key points

Fill rateUnits shipped ÷ Units ordered × 100.
Service levelThe fill rate you promise, often 95% or more.
Why it mattersEvery unfilled unit is a lost sale or an unhappy customer.

Fill rate is how the business measures whether replenishment is working.

Practice

Try each one in your head first, then open the answer.

1. What's Canada's fill rate?
450 ÷ 600 × 100 = 75%
2. In D4, work out Canada's fill rate: shipped ÷ ordered, as a decimal.
=C4/B4
3. Tap a market below the 95% service level.
Canada (75%) and Australia (92%).
4. What's Australia's fill rate?
460 ÷ 500 × 100 = 92%

Learn it by doing. This lesson is a short hands-on level on Bampaa: see it work, then build and write it yourself, with instant feedback.

Try this lesson free →
About 5–10 minutes · no sign-up needed